In one of her programs, “Caring for the Caregivers”, Nancy addresses ways to attend to the spiritual care of those who serve the elderly. These programs create a sense of community within the organization because they bring together men and women from the various services. They enhance the sense of ownership on the part of the staff and benefit the residents by improving the quality of the work environment.
In addition to addressing the professional and personal needs of the staff, Nancy also teaches the staff how to have conversations with the residents about their spiritual/religious beliefs as they face death. She emphasizes the need to take into consideration culturally and religious diversity.